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In order to view a Multicast Media video program, you will need version 6 or 7 of the Microsoft Windows Media Player installed on your computer and your computer must have at least 64 megabytes of RAM and, for Microsoft Windows based systems, a 100mhz Intel Pentium or faster processor (or equivalent) or, for Apple OS based systems, a 200mhz Motorolla 604 or faster processor. In addition, you will need either version 4 or 5.x of Microsoft Internet Explorer or version 5 or 6 of Netscape Navigator. However, Netscape Navigator is not fully supported by Multicast Media and you may experience problems while using it. A FREE copy of the latest versions of Microsoft Windows Media Player and Microsoft Internet Explorer are available for download from Microsoft Corporation. Unfortunately at this time WebTV does not support the upgraded version of the Windows Media Player necessary to view the program.
Choosing a Viewing Speed:
To make things simple, the Multicast Media video program is broadcast in two speeds: low speed and high speed. If you have a modem that has a speed of 28.8k, 33.6k, or 56k or an ISDN connection, you should use the slower speed broadcast option. The picture size is smaller and the quality is not nearly as good as the high speed broadcast, but due to the limitations of your connection to the Internet, it has the best quality possible. If you really want to see the Multicast Media video program the way its meant to be viewed, you should look into obtaining a high speed Internet connection like ADSL or Cable modem. If you have a Cable Modem, high speed ADSL, or are on a computer network with a fast connection at work or have access to any other form of broadband connection, you should use the high speed feed and see the Multicast Media video program at its best. Obviously it’s not DVD quality, but by right clicking on the video window you can choose full screen mode and sit back and enjoy the Multicast Media video program as big as regular television (press the ‘Esc’ key to return to normal mode). The full screen option should appeal especially to power users with fast computers and fast connections, so upgrade soon and see what you’re missing!
FAQ’s / Troubleshooting
Why is the low speed Multicast Media video program blurry?
The quality of a Multicast Media video program is relative to the speed of your modem. If you are using a 28 or 56k modem to view a Multicast Media video program, your connection speed may be too slow to get a high quality video stream, therefore the video program may appear blurry. Multicast Media has drastically reduced the speed requirement for our slow speed program so that almost anyone can see the Multicast Media video programs in one form or another. In the settings for the Windows Media Player, please be sure you have selected the proper modem speed. There are fields for minimum and maximum speeds, which if incorrectly set will limit the amount of bandwidth the incoming video stream can use.
Why does my computer crash when I try to view the Multicast Media video program?
As with all programs and plug-ins, Windows Media Player and/or web browsers can freeze or crash your computer. This should not happen on a regular basis, but when using a demanding application like a streaming video player try not to have others programs running that might be using system resources. If it seems that the player you are using is causing continual problems, please contact the support department for Microsoft Windows Media Player.
Why can I hear the Multicast Media video program, but not see it?
If you have a modem that has a speed of 28.8k, 33.6k, or 56k or an ISDN connection and select the high speed program, then your computer is not capable of displaying the video being broadcast and you will only hear the audio portion of the Multicast Media video program. In addition, if you select the high speed program, have a Cable Modem, high speed ADSL, are on a computer network with a fast connection at work or have access to any other form of broadband connection and your actual connection speed drops below 256k bits per second, then you will also only hear the audio portion of the Multicast Media video program. Some Netscape Navigator users have also encountered problems using Windows Media Player for viewing video broadcasts. If you are using Netscape Navigator, we suggest that you contact Netscape directly for support.
When I select a connection speed, the loading animation starts, but the broadcast never finishes loading.
This occurs when your browser settings prevent ActiveX components from loading. In order to check this setting, select ‘Tools’ menu at the top of Internet Explorer. Next select ‘Internet Options’ —> then ‘Security’ tab —> click on ‘Custom Level’ at the bottom of the window. Once in the settings, ensure that ‘Run ActiveX controls and plug-ins’ is enabled. If this was set to enabled, then you should download the latest version of the Windows Media Player.